General Terms and Conditions with Customer Information

1. Scope of Application

2. Subject Matter of the Contract

3. Offers and Service Descriptions

4. Ordering Process and Conclusion of Contract

5. Prices and Shipping Costs

6. Delivery, Product Availability

7. Payment Methods

8. Retention of Title

9. Warranty for Defects and Guarantee

10. Liability

11. Storage of the Contract Text

12. Jurisdiction, Applicable Law, Language of Contract

1. Scope of Application

1.1. The following General Terms and Conditions in their version valid at the time of the order apply exclusively to the business relationship between psySOULogy LLC and the customer (hereinafter referred to as “Customer”).

1.2. Our customer service is available for questions, complaints, and objections on weekdays from 12:00 PM to 1:00 PM and from 5:00 PM to 8:00 PM at the phone number +17272052731 and via email at evolve@psysoulogy.com.

1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that predominantly are not attributable to their commercial or self-employed professional activity (§ 13 BGB).

1.4. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity.

2. Subject Matter of the Contract

2.1. The online consultation offered by the seller aims to reflect behaviors, develop strategies for personal orientation, alignment, and goal achievement, work out solutions for coping with demands, make personal strengths and needs more conscious, and expand the perspective on possible courses of action and competencies, according to the topic selected by the customer.

2.2.1. The consultation and coaching services of the seller are based on information and techniques that serve exclusively the purposes of advice, guidance, coaching, and individual accompaniment, addressing the processing and overcoming of temporary conflicts or other purposes that lie exclusively outside the legally defined “healing arts.”

2.2.2. The offers listed in these General Terms and Conditions do not constitute treatment or remote treatment, nor can they be equated with such. This includes an explicit distancing from any promises of healing in the sense of the Medicines Act (HMG). The offerings of psySOULogy LLC cannot replace medical advice or assistance. The service provider does not perform any healing activities with the online offer and does not provide diagnoses or therapies concerning mental or psychosomatic disorders.

2.2.3. Individuals affected by illnesses/disorders require medical care from a specialist or treatment from a psychological psychotherapist and must comply with the measures prescribed by these professionals (medications, therapies, surgeries).

2.2.4. The offerings of psySOULogy LLC are not suitable for individuals with suicidal thoughts, impulses, or plans. In such cases, please contact a qualified specialist. The service provider reserves the right to refuse inquiries in such or similar cases or if the impression should arise that the subject of consultation falls within the realm of healing arts.

2.3. While psySOULogy LLC strives for continuous accessibility, it does not guarantee that the online service will be available without interruption or that desired connections will be established at all times.

2.4. During periods of high demand, the seller/service provider reserves the right to temporarily suspend individual consultation services. This will be noted on the offering page accordingly.

2.5. For the purchase of video coaching packages, access is activated after successful payment (via confirmation email including a link to the purchased video courses), thus providing the acquired digital product.

2.6. Redistribution or public presentation of the purchased content beyond personal use is not permitted.

2.7. Purchased offers may only be partially downloaded and made available offline. The sharing of the provided data (links or login information) with third parties is not permitted.

3. Offers and Service Descriptions

3.1. The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order. Service descriptions in catalogs and on the seller’s websites do not have the character of a promise or guarantee.

3.2. Products within the meaning of these General Terms and Conditions are video coaching programs, worksheets, PDF files, images, digital presentations with their images, audio files, and other documents offered for sale, which are made available to the buyer after the conclusion of the purchase contract (purchase of the product).

3.3. Individual “coaching tickets” or “bundles” are understood as a service within the meaning of these General Terms and Conditions, with performance fulfillment occurring after prior payment and individual appointment arrangement.

3.4. All offers are valid “while supplies last” (for individual coaching until the capacity limit is reached), unless otherwise stated for the products. Errors excepted.

4. Ordering Process and Conclusion of Contract

4.1. The customer can select products from the seller’s consulting range non-bindingly and order them via email from the service provider. Before the service provider issues an invoice, the product selection can be changed at any time, e.g., deleted. The ordering of products (digital online courses, books, etc.) is carried out through third-party sales platforms (Digistore 24, Amazon).

4.2. By explicitly ordering via email, the customer submits a binding application to purchase from the consulting range. For invoice issuance, the customer transmits the necessary data via email to the service provider. Payment processing and product sales are carried out through third-party sales platforms.

4.3. After ordering, the customer receives a manually created invoice via email, which lists the customer’s order again and can be printed by the customer using the “Print” function. This serves as confirmation of the order and invoice. The invoice/order confirmation documents the receipt of the customer’s order by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the buyer pays the amount for the ordered service within a maximum of 14 days via SEPA transfer to the seller’s business account. After receipt of the transfer, the customer will receive an email with explicit order confirmation, confirming acceptance of the application.

4.4. Through this process, the contract is established with the receipt of payment for the ordered product. If payment does not arrive despite being due, even after a renewed request, within 14 calendar days after the invoice/order confirmation has been sent, the seller withdraws from the contract, which results in the cancellation of the order and the seller having no delivery obligation. The order is then settled for the buyer and seller without further consequences. Therefore, reservation of the item is limited to a maximum of 14 calendar days.

4.5. The purchase of services requires a minimum exchange of data. An explanation of the data that is necessarily collected in this regard can be found in the privacy policy.

4.6. The acquisition of a “coaching ticket” (or “bundles”) falls within the area of services (see 3.3.). The processing of the purchase is done through the customer’s order via email and order confirmation, as well as invoicing via email from psySOULogy LLC. Payment is made by bank transfer of the amount indicated on the invoice to the business account of psySOULogy LLC. An explanation of the data that is necessarily collected in this regard can be found in the privacy policy. For each purchased ticket, the buyer is entitled to 55 minutes of coaching (a bundle entitles the holder to several tickets). After purchasing a ticket or bundle, the buyer receives a confirmation email regarding the purchase, which also includes a link to a booking calendar for scheduling appointments. Here, the buyer can select and firmly book one (or several) available appointment(s). After this firm booking, the buyer will receive a confirmation of the appointment for that appointment (in case of any rescheduling, they will also receive an informative email about it). If the service is to be performed at another location, an individual appointment arrangement (via email, phone, or contact form) must also take place; additionally, travel costs may apply, the amount of which is calculated based on the spatial distance (in km) and must be purchased additionally (travel costs).

5. Prices and Shipping Costs

5.1. All prices stated on the seller’s website are final prices and do not include VAT due to the principle of performance location for individualized, manual, digital services.

5.2. No additional shipping costs apply to the stated prices regarding services that occur online.

6. Delivery, Product Availability

6.1. If advance payment is agreed upon, delivery occurs after receipt of the invoice amount.

6.2. Should the delivery of goods fail due to the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.

6.3. If the ordered product is unavailable because the seller is not supplied with this product by their supplier without their fault, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and may suggest delivering a comparable product. If no comparable product is available or the customer does not wish for the delivery of a comparable product, the seller may refund any already rendered counter-performance to the customer immediately.

6.4. Customers will be informed about delivery times and delivery restrictions (e.g., limitation of deliveries to certain countries) on a separate information page or within the respective product description.

7. Payment Methods

7.1. The customer can choose from the available payment methods within and before completing the order process. Customers will be informed about the available payment options on a separate information page.

7.2. If payment by invoice is possible, payment must be made within 14 days after receipt of the goods and the invoice. For all other payment methods (third-party sales platforms), the payment modalities of the third-party providers apply.

7.3. If third-party providers are commissioned with

the payment processing, the seller is not liable for any errors that occur during the payment process, unless these errors are caused by the seller’s fault.

8. Retention of Title

The goods remain the property of the seller until full payment has been made.

9. Warranty for Defects and Guarantee

9.1. The statutory warranty rights apply.

9.2. For further information about any guarantees that may be granted, customers can consult the product description and the information provided on the seller’s website.

10. Liability

10.1. For damages that are not based on the breach of essential contractual obligations (cardinal obligations), the seller is only liable in cases of intent or gross negligence.

10.2. This limitation of liability does not apply in cases of injury to life, limb, or health, nor in the case of claims under the Product Liability Act.

10.3. Insofar as the liability of the seller is excluded or limited, this also applies to the personal liability of the seller’s employees, representatives, and vicarious agents.

11. Storage of the Contract Text

11.1. The customer can print the order data immediately after the order process, which constitutes the conclusion of the contract.

11.2. The seller also sends the customer an order confirmation via email, which can be printed and serves as documentation of the contract conclusion.

11.3. The text of the contract is not stored by the seller.

12. Jurisdiction, Applicable Law, Language of Contract

12.1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2. For consumers, this jurisdiction clause only applies to the extent that it does not restrict statutory provisions of the customer’s home jurisdiction.

12.3. The language of the contract is German.